Terms of Service

1. About these terms

These Terms of Service ("Terms") form a binding agreement between Acode LLC ("Acode", "we", "us", "our") and the individual or organisation subscribing to CATMANAGER ("you", "your", "Customer"). They govern your access to and use of the CATMANAGER application, website and related services (together, the "Service").

By creating an account, completing a purchase, or using the Service, you confirm that you have read and accept these Terms. If you are agreeing on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

If you do not agree to these Terms, do not use the Service.

2. The service

CATMANAGER is a web-based product category intelligence tool for e-commerce teams. It allows you to store and manage a catalogue of product categories and to enrich those records with:

• a calculated popularity score derived from brand market share, search volume and device tier;
• monthly search volume data for selected European markets;
• AI-assisted release year and model tier classification;
• trend reporting comparing the current search volume reading against the previous one;
• category status flags, an audit change log, CSV import and export, and multi-user access with roles.

The features included in your subscription are those described on our pricing page at the time you subscribe. We may add, improve or adjust features over time in line with section 14.

3. Accounts and eligibility

You must be at least 18 years old and capable of entering into a binding contract. The Service is intended for business use.

You are responsible for:

• the accuracy of the registration details you provide;
• keeping account credentials confidential and not sharing them outside your organisation;
• all activity that occurs under your account and under accounts you create for your team members;
• notifying us promptly at [email protected] if you believe an account has been compromised.

4. Subscriptions, pricing and payment

Merchant of record

Our order process and payments are conducted by our online reseller Paddle.com, which acts as the merchant of record for all orders. Paddle handles all payment enquiries, invoicing, billing and tax. When you purchase a subscription, you enter into a transaction with Paddle, and Paddle's Buyer Terms apply to that transaction alongside these Terms, which govern your use of the Service itself.

Pricing tiers

Subscriptions are priced monthly according to the number of product categories in your catalogue. The entry tier covers up to 500 categories, and the price increases in defined steps for each additional block of 500 categories. Catalogues above 10,000 categories are priced individually by agreement. Current prices are shown on our pricing page.

Prices are stated exclusive of VAT and other applicable sales taxes, which are calculated and added by Paddle at checkout based on your location.

Billing

• Subscriptions are billed monthly in advance and renew automatically each month until cancelled.
• You authorise Paddle to charge your chosen payment method for each renewal.
• If your catalogue grows beyond the limit of your current tier, we will contact you to move you to the appropriate tier from your next billing period.
• If a payment fails, Paddle may retry it. If payment cannot be collected, we may suspend access until the amount due is settled.

Price changes

We may change subscription prices. We will give you at least 30 days' notice by email before a change takes effect for your subscription. If you do not accept the new price, you may cancel before it takes effect, and your subscription will end at the close of your current billing period.

5. Cancellation and refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the billing period in which you cancel, and you retain access until that date.

Refunds, including the statutory right of withdrawal available to consumers in the EU, EEA and UK, are described in full in our Refund Policy, which forms part of these Terms.

6. Acceptable use

You agree not to:

• use the Service in breach of any applicable law or regulation;
• resell, sublicense, rent or otherwise commercially exploit the Service to third parties without our written agreement;
• copy, reverse engineer, decompile or attempt to derive the source code of the Service, except where such restriction is prohibited by law;
• circumvent usage limits, authentication, rate limits or any technical protection measure;
• upload material that infringes the rights of others or that contains malicious code;
• use automated means to extract data from the Service beyond the export functions we provide;
• interfere with or place unreasonable load on the Service or the third-party services it depends on.

7. Your data

You retain all rights in the category data, product information and other content you upload to or generate within the Service ("Customer Data"). We claim no ownership over it.

You grant us a limited licence to host, process, transmit and display Customer Data solely to the extent necessary to provide and support the Service, to secure it, and to comply with law.

You are responsible for ensuring you have the right to upload the Customer Data you provide, and for maintaining your own copies. The Service includes CSV export, which you can use at any time to take a copy of your data.

Our handling of personal data is described in the Privacy Policy.

8. Third-party services and data accuracy

The Service relies on third-party providers for data enrichment and infrastructure, including search volume providers, AI model providers, workflow automation and hosting. Their availability and output are outside our direct control.

You acknowledge in particular that:

• Search volume figures are estimates supplied by third-party data providers. They are indicative, not guaranteed measurements of actual demand.
• AI-generated classifications such as release year and model tier are automated inferences and may be incomplete or incorrect. They should be reviewed before being relied on.
• Popularity scores are a calculated indicator based on the inputs and weightings described in the Service. They are a decision-support tool, not a forecast or a recommendation.

You are solely responsible for any commercial, purchasing, pricing or inventory decision you make using output from the Service.

9. Intellectual property

The Service, including its software, interface, design, scoring methodology, documentation and branding, is owned by Acode LLC or its licensors and is protected by intellectual property law. Subject to these Terms and payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term.

No rights are granted other than those expressly stated. If you send us feedback or suggestions, we may use them without obligation or compensation.

10. Availability and support

We aim to keep the Service available and to correct faults within a reasonable time, but we do not guarantee uninterrupted or error-free operation. Access may be interrupted by maintenance, updates, or failures in third-party infrastructure.

Support is provided by email at [email protected] during Armenian business hours. We aim to respond to support requests within two business days.

Where scheduled maintenance is likely to cause noticeable disruption, we will give advance notice by email where reasonably practicable.

11. Warranties

We warrant that we will provide the Service with reasonable care and skill.

Except as expressly stated in these Terms and to the fullest extent permitted by law, the Service is provided "as is" and we exclude all other warranties, conditions and representations, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy of data, or non-infringement.

Nothing in these Terms excludes or limits any right you have under mandatory consumer protection law that cannot be excluded or limited.

12. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

Subject to the paragraph above, and to the fullest extent permitted by law:

• we are not liable for loss of profit, revenue, sales, business, goodwill, anticipated savings, or for any indirect or consequential loss;
• we are not liable for loss or corruption of data to the extent you have not maintained your own reasonable backups;
• we are not liable for commercial decisions taken on the basis of scores, estimates or classifications produced by the Service;
• our total aggregate liability arising out of or in connection with these Terms in any twelve-month period is limited to the total subscription fees you paid for the Service in the twelve months immediately preceding the event giving rise to the claim.

13. Suspension and termination

You may terminate by cancelling your subscription as described in section 5.

We may suspend or terminate your access, on notice where reasonably practicable, if:

• you materially breach these Terms and, where the breach can be put right, fail to do so within 14 days of being asked;
• payment due for the Service is not received;
• we reasonably suspect fraud, unlawful activity or a security risk to the Service or other customers;
• we are required to do so by law.

On termination, your right to use the Service ends. We will make your Customer Data available for export for 30 days after termination, after which it may be deleted in line with our retention practice described in the Privacy Policy.

14. Changes to the service and these terms

We may update the Service and these Terms from time to time, for example to reflect new features, changes in the third-party services we rely on, or changes in law.

For material changes that adversely affect you, we will give at least 30 days' notice by email or in-app notice before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept a material change, you may cancel your subscription before it takes effect.

We will not materially reduce the core functionality of a paid subscription during a billing period you have already paid for.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Armenia, without regard to conflict of law rules. The courts of Yerevan, Republic of Armenia have jurisdiction over any dispute arising from these Terms.

If you are a consumer resident in the European Union, the EEA or the United Kingdom, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

Before starting formal proceedings, we ask that you contact us at [email protected] so we can try to resolve the matter directly.

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.

16. Contact

Questions about these Terms can be sent to [email protected] or by post to Acode LLC, Pushkin Street 46, 0010 Yerevan, Armenia.

For questions about a payment, invoice or receipt, you can also contact Paddle directly at paddle.net.